Accessible Customer Service Plan
Woodhill Garden Centre is committed to excellence in serving all customers including people with disabilities.
Assistive devices
We will ensure that our staff are familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on all parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. We normally have staff available to assist as required.
Training
Woodhill Garden Centre will provide training to all employees who are in contact with the public.
Individuals in the following positions will be trained: Customer Service Representatives, Sales Associates, Managers
Training will include: An overview of the Accessibility for Ontarians with Disabilities Act, and the requirements of the customer service standard
How to interact and communicate with people with various types of disabilities
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
What to do in the event the person with a disability is having difficulty in accessing Woodhill Garden Centre Inc services.
Feedback process
Customers who wish to provide feedback on the way Woodhill Garden Centre provides goods and services to people with disabilities can speak with a manager in person or by phone (905-889-2917), fax (905-889-2928) or email woodhill@pssnet.com
All feedback, including complaints, will be discussed with managers and owners and acted on accordingly
Customers can expect to hear back within 48 hours
